User training

System Fundamentals

Especially for complex systems, the relationship between training and the success of a system is clear. Types of user training include self-instruction, formal classes, remote/online training. The quality of the delivery of user training can affect the rate of implementation of the new system.

Real-world advice

Sometimes people don't know what they don't know. Face to face classes are probably the highest quality. Obstinate users who do not want to learn are impossible to teach.

We can evaluate different types of training by asking ourselves:

• how much money does it cost?
• how much time does it take?
• how effective is the training?

Evaluating user training

Method	Advantages	Disadvantages
self-instruction	inexpensive lower time investment very flexible start using the software very quickly	You might not learn everything the product has to offer Users may focus on the absolute minimum You don't have an expert to help you learn the system You learn to use the program the incorrectly
formal classes	provides in-depth knowledge and skills you are learning the everything in the right order you can grasp the concepts you can ask questions highly trained (well-trained) it saves time in the long run formal classes often have marketable certificates	expensive takes a long time, often a full week if you get a bad teacher it might not be effective
remote/online training	the training is bespoke, highly individualized provides in-depth knowledge and skills you are learning the everything in the right order you can grasp the concepts you can ask questions highly trained (well-trained) it saves time in the long run formal classes often have marketable certificates the cost might be lower, as you are not paying for a hotel or flights, just the training	if your internet dies you are going to have a bad day expensive time consuming

Standards

• Evaluate different methods of delivering user training.

Assess the implications and limitations; make judgments about the ideas, works, solutions or methods in relation to selected criteria.

Assess the implications and limitations; make judgments about the ideas, works, solutions or methods in relation to selected criteria.